GENERAL TERMS AND CONDITIONS OF SALE (GTCS)
Article 1 – Purpose
The present T&Cs govern the rental of boats and associated services (canoe, kayak, paddle, shuttles, accessories) offered by SARL WEST MER ET MONTAGNE on the site https://www.westerncanoes.com/.
Article 2 – Contracting Parties
The "Lessor": SARL WEST MER ET MONTAGNE (see Legal Notices).
The "Client": any adult person making a reservation via the site. The validation of the form constitutes acceptance of the T&Cs.
Article 3 – Booking and Pricing
The prices, departure locations, and schedules are indicative and may change: the Client agrees to consult the "Prices" page of the website to know the conditions in effect at the time of booking.
The confirmation of the reservation by email constitutes the conclusion of the contract.
Article 4 – Payment Terms
The balance of the services is payable immediately at the time of booking, by credit card via the secure platform (Monetico or equivalent). Other payment methods (cash, holiday vouchers…) can be specified upon request.
Article 5 – Cancellation and Refund
The cancellation conditions, fees, and applicable deadlines are indicated on the "Cancellation Conditions" page of the website.
In the event of force majeure (death, hospitalisation, exceptional flooding…), a full refund may be granted upon presentation of proof.
Article 6 – Handling and Return of Equipment
The exact location and time for the collection and return of the equipment are specified in the confirmation email. Any delay may result in the modification or cancellation of the service without the right to a refund.
Article 7 – Liability and Insurance
The Client declares that they have the required physical abilities and skills (to swim 25 m, to submerge). The wearing of the provided life jacket is mandatory.
Professional liability insurance: [IN PROGRESS – TO BE COMPLETED]
Article 8 – Intellectual Property
The content and trademarks of the site are protected. Any total or partial reproduction is prohibited without prior and express permission.
Article 9 – Personal Data
The collected data is processed in accordance with the GDPR (see Legal Notices). The Client can exercise their rights by contacting contact@westerncanoes.com.
Article 10 – Mediation and Disputes
In the event of a dispute, the Customer may resort to the consumer mediator free of charge:
Organisation: CNPM – Consumer Mediation
Postal address: CNPM – Médiation – Consommation, 27 avenue de la Libération, 42400 Saint-Chamond
In the absence of an amicable resolution, jurisdiction is assigned to the courts of Montpellier.
These documents are issued in accordance with current French legislation.